Billing Policies

 ·      All assignments are billed an “Initial Service Fee” that includes one interpreter for up to two hours.

·      After the first two hours, Assignments are billed in 1/2 hour increments.

·      Assignments longer than 2 hours in length normally require 2 interpreters.

·       If an interpreter is required to travel more than an hour each way, travel time is billed portal-to-portal (e.g., the assignment will be billed by the hour from the time the interpreter departs for the assignment, until the time the interpreter returns from the assignment).

·       All “emergency” assignments are billed portal-to-portal (e.g., the assignment will be billed by the hour from the time the interpreter departs for the assignment, until the time the interpreter returns from the assignment).

·      In the event that the appointment is canceled (or rescheduled) and the interpreter arrives for the assignment, a bill will be sent for the full appointment length.  Deaf and Hard-of-Hearing consumers are given a 20 minute grace period past the appointment time to arrive.

·       We bill for the entire assignment duration – as scheduled, regardless whether or not the assignment ends early.

·       Payment for services rendered is due upon receipt.  If an invoice is outstanding over 30 days from the date it was sent, a late charge will accrue at the maximum percentage allowable by Florida state law.

Cancellation Policies

Whether or not we bill for a cancelled assignment will vary depending upon the amount of notice we receive.

 ·       Assignments are billed the full amount, unless 48 business hours or more notice of cancellation is received.

·       Multi-day assignments are billed the full amount, unless 72 business hours or more notice of cancellation is received.