There is a 2 hour minimum for all assignments.

Assignments are billed only by the hour and all work is billed to the hour for any portion of time worked. (e.g., if the assignment is one hour and 15 minutes, you will be billed for two hours).

Assignments longer than 2 hours in length normally require 2 interpreters.

If an interpreter is required to travel more than an hour each way, travel time is billed at the hourly rate identified above.

All “emergency” assignments are billed portal-to-portal (e.g., we will by the hour from the time the interpreter departs for the assignment, until the time the interpreter returns from the assignment).

In the event that the appointment is canceled (or rescheduled) and the interpreter arrives for the assignment, a bill will be sent for the full appointment length. Deaf and Hard-of-Hearing consumers are given a 20 minute grace period past the appointment time to arrive.

We bill for the entire assignment booked, regardless whether or not the assignment ends early.

We bill to the hour for any time the appointment runs over the “scheduled time” (e.g., if an appointment is scheduled from 9:30 am - 10:30 am but doesn't end until 10:45 am, a bill will be sent for 2 hours).

Payment for services rendered is due upon receipt. If an invoice is outstanding over 30 days from the date it was sent, a late charge will accrue at the maximum percentage allowable by Florida state law.

Whether or not we bill for a cancelled assignment will vary depending upon the amount of notice we receive.

• Assignments are billed the full amount, unless 48 business hours or more notice of cancellation is received.

• Multi-day assignments are billed the full amount, unless 72 business hours or more notice of cancellation is received.
  

We are available 7 days a week, 24 hours a day to answer your questions. Please feel free to contact us at any time. You will receive a “terms of agreement” document for you to review and sign and return to us the first time you secure an interpreter through Signs of Interpreting, LLC. This document will further outline the policies and procedures of our services.